Well, almost. It’s was from his office. Ben has been having problems getting an iMac that works. He made the “switch” a few weeks ago, but is still waiting to receive an iMac in full working order.
He was very understanding and told me that he had the authorization to offer me compensation for my bad experience in an effort to show just how much Apple cares about its customers. Online credit, or perhaps free product would be offered to me. I was dumbfounded as to how to respond.
Now, I’ve heard Apple do go that extra mile, but this is really very impressive.
Edit: Sorry, quoted the wrong paragraph!