It is expensive in the moment, but not in the long term. The reason is twofold; I’ll take more time to make a decision, and sometimes that means not making a purchase at all. And of course, if you buy quality, it lasts. Both factors reduce your consumption.
Some excellent little quotes from David Airey well worth taking on board. I particularly liked this one.
“Your corporate culture is not something that can be ‘rolled out’; it is the sum of what individuals do on a day-to-day basis. And understanding why they do what they do.”
As with any culture, a business one has to grow not be imposed.